Quick and easy
How returns work
- Open the Lotuscrafts returns portal
- Enter your order number and postcode.
Important: You'll find the 6-digit order number in your order confirmation. Use the postcode of your delivery address. - Select the item you want to return.
- You'll then receive a return label. The return label is only valid for one parcel. If you have several parcels, please contact our support team here.
- Attach the return label to the parcel and take it to the nearest parcel locker or post office.
- Once your return has arrived, you'll receive a confirmation email and we'll arrange a refund of the purchase amount as quickly as possible.
- Note for cover orders and Avocadostore: Contact our support team here
Return fees
What fees apply to returns?
For returns from Austria, Germany and Switzerland, you can create a free return label via our returns platform. However, a fee of €3.95 is charged for processing and return shipping of your return from Austria and Germany, which is deducted directly from the refund amount. For returns from Switzerland, a fee of CHF 10 is deducted from the refund amount. This fee helps us cover part of the logistics and processing costs.
For returns from other countries, customers have to pay the shipping costs themselves. No additional return fee is charged.
Frequently asked questions
Here you'll find answers to the most frequently asked questions.
When and how will I get my money back?
The purchase amount will be refunded to you via the original payment method within 14 days of receiving the goods at the latest. You'll receive an email confirmation as soon as the refund has been paid out.
How long do I have to return an item?
The return period is 30 days from delivery of the goods. You can find all the details on our right of withdrawal here.
How can I exchange an item? (e.g. a different size or colour)
The meditation course is suitable for beginners as well as experienced meditators and offers a simple, varied introduction to different meditation techniques.
Amazon returns
If you bought one of our items on Amazon and would now like to return it to us, we must ask you to handle this directly via Amazon. To do so, please log in to your Amazon account, go to "Your Orders" and start the return. Amazon will then send you all the documents you need for the return.