Shipping & payment terms

Shipping overview

All rates and delivery times at a glance

Shipping costs*
Delivery time
Free shipping*
Shipping partner
AT
€4.95
2–4 days
from €69
Post AT
DE
€4.95
1–3 days
from €69
DHL
EU
€9.95
3–7 days
from €80
GLS
NOR
€19.95
3–7 days
/
/
CH
CHF 6
2–5 days
from CHF 150
Swiss Post
LIE
€39.95
3–7 days
/
/

What fees apply to returns?

For returns from Austria and Germany, you can create a free return label via our returns portal. A fee of €3.95 is charged for processing and return shipping, which is deducted directly from the refund amount. This fee helps us cover part of the logistics and processing costs.

For returns from Switzerland, you can create a return label via our returns portal. In this case, CHF 10 will be deducted from the refund amount.

For returns from other countries, customers have to pay the shipping costs themselves. No additional return fee is charged.

Delivery times

Unless a different delivery time is stated in the item description, goods are delivered within 2–4 days in Austria, within 1–3 days in Germany, within 2–5 days in Switzerland and within 3–7 days for international deliveries after order confirmation (or, if prepayment has been agreed, after the date of your payment instruction).

Please note that there is no shipping or delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship them together in one consignment unless we have agreed otherwise with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.

Deliveries are only possible to delivery addresses in Germany, Austria, Switzerland, the United Kingdom and countries of the European Union.

Our shipping partners